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Customer Support Representative (Remote)

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Job Details: Salary: $13 - $16 / hr (depending on experience)

Full Time: Mon-Fri, 9am-5pm EST

Job Type: Contract

Location: Remote

 

Full Job Description

We are looking to grow our team with an individual who shares our energy and enthusiasm for creating the best experience for our client's customers. Loving chickens, game birds, and other poultry is a huge plus!

Hatching Time, LLC is a family-run company who loves helping homesteaders, farmers, universities and other establishments raise clean healthy birds with our rust-free equipment. We are looking to find a strong candidate who loves helping others and will enjoy growing with us. Exceptional communication, good computer, strong interpersonal and problem-solving skills required. Must be focused, dependable, disciplined and able to work independently. No cold calling, no telemarketing, no collections as all calls are routed inbound. You will need to have a smart phone and good WIFI. Hatching Time will supply a laptop. You must be able to complete a background check, required assessments, and training. Only serious inquiries are accepted.

We are seeking a Customer Service Representative - Working From Home to join our team! We are looking for highly motivated candidate with a strong Customer Service background to Work From Home! You will be responsible for helping customers by providing product and service information, resolving technical issues, and processing orders.

 

Responsibilities:

  • Handle customer inquiries and complaints in a timely manner
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

 

Requirements:

  • Experience raising chickens, game birds or other poultry - huge plus!
  • Processing basic level of computer proficiency
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor

 

Bonus Skills:

  • Experience in customer service, sales, or other related fields is preferred
  • Experience with ticketing systems through a CRM is preferred

 

Salary range: $13 to $16 per hour, depending on experience

Apply Now

Job Type: Remote - Contract

Hatching Time, LLC