This product ships LTL freight.
You will receive a call from the shipping company to inform you about the delivery. These items are delivered using a Tractor trailer, typically 50' or longer.
Should there be any issues accessing your location with such a vehicle, neither the shipper nor us holds responsibility. In such cases, you'll need to contact the shipping company to arrange an alternative.
Your location is deemed inaccessible for tractor trailer delivery if any of the following conditions apply:
- Roads leading to your home have low hanging branches.
- Single lane roads.
- Gated passes or entry codes.
- Small or narrow bridges.
- Dirt road or has no outlet.
- There is no tractor turnaround space.
- Your residence is on an island.
If you face any of the above challenges, consider one of these solutions:
- Collect your product from a nearby terminal. (For product dimensions, contact us)
- Coordinate with the truck to meet at a more accessible location near your home, so you can transfer the product to another vehicle.
NOTE: Remember to contact the shipping company to organize either of these options. It's crucial to note that freight companies only commit to delivering up to the base of your driveway. They won't proceed up your driveway or position your order in a particular spot. If these delivery terms aren't met, you'll bear the return shipping fees.
We do not promise specific delivery dates or times. It's the customer's duty to be available for delivery within 1-15 business days post-purchase. Should the shipping company face difficulties reaching you, you'll cover all costs related to storage, re-consignment fees, or return shipping.