Warranty Policy

All products come with a 1 year manufacturer's warranty. This policy covers electrical components, defects and damages during shipping.

Replacement Parts

If you are within our warranty policy, we can resolve most cases with a part or two. We can resolve your case over phone, email or video.

At Hatching Time, we stand behind the quality and performance of our products with a comprehensive warranty program. We understand that your poultry care investments are important to you, and our product warranty is designed to provide you with peace of mind, knowing that your purchase is protected against defects in materials and workmanship. Our commitment to excellence ensures that you can rely on our products to meet the high standards of durability and functionality that you expect.

Warranty Coverage:

Our warranty covers a wide range of products, including Cimuka incubators, brooder boxes, feeders, waterers, and CoopWorx solutions, ensuring they perform as promised under normal use conditions. The specific terms and duration of the warranty vary by product, providing coverage that reflects the confidence we have in our technology and craftsmanship.

What the Warranty Covers:

  • Defects in Materials and Workmanship: We guarantee that our products are free from defects in materials and workmanship for the duration of the warranty period.
  • Repair or Replacement: Should any covered defects become apparent during the warranty period, HatchingTime will repair or replace the product at no cost to you, ensuring your operations continue without interruption.

How to Make a Warranty Claim:

  1. Contact Customer Service: Reach out to our dedicated customer service team to initiate a warranty claim. Provide details of the product issue, along with proof of purchase.
  2. Product Evaluation: We may request additional information or that the product be sent to us for evaluation. Hatching Time will cover any shipping costs associated with a valid warranty claim.
  3. Resolution: After evaluating the product, we will repair, replace, or offer an alternative solution to resolve the issue promptly.

Exclusions and Limitations:

The warranty does not cover normal wear and tear, damage resulting from misuse, unauthorized modifications, or accidents. It is also limited to the original purchaser and is not transferable.

Why Choose HatchingTime Products:

  • Quality Assurance: Our warranty is a testament to the confidence we have in our products and our commitment to quality.
  • Customer Support: Our customer service team is here to assist with any questions or concerns, providing support that matches the excellence of our products.
  • Investment Protection: With our warranty, your investment in poultry care is protected, ensuring long-term reliability and satisfaction.

Your Partner in Poultry Care:

Hatching Time is more than just a provider of poultry care products; we're your partner in ensuring the health and productivity of your flock. Our product warranty is part of our commitment to delivering quality, reliability, and customer satisfaction. Trust Hatching Time to be by your side, offering the support and protection you need to pursue your poultry care ambitions with confidence.