FAQs

You can cancel your order at any point before it is assigned a tracking number.

To proceed, please contact us directly to cancel your order:

(800) 511-1369

support@hatchingtime.com

If there is already a tracking number assigned to your order number, contact customer support as soon as possible to discuss the exchange program.

We want to speak to you too!

Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 1 business day. However, please note that inquiries sent on Fridays after 3pm, EST will receive a reply the following Monday, but possibly sooner.

Contact Us

Hatching Time is located in New Castle, Delaware and is proud to ship internationally to the United States, Canada and Mexico.

Hatching Time also offers international shipping services to countries in the eastern hemisphere.

Explore our wide range of egg incubators designed for poultry enthusiasts and commercial hatchers across the Americas.

Standard ground shipping normally takes 2-5 days. Freight deliveries normally take 3-8 days. International shipping times depend on the products and destination.

Hatching Time offers FREE ground shipping on most orders over $100, throughout the United States.

For orders under $100 in the United States, ground shipping is $12.99 or calculated.

For freight rates and international shipping costs, please visit our page here: shipping policy

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Customer must pay for return shipping so please save the box in case of any unforeen concerns within the first 30 days of delivery of goods.

To view our full policy, click here.

The refund process typically takes 7-10 business days after your order arrives to our return center.