When I received my 3 pc nesting box I was overwhelmed with assembly, and frustrated. I contacted support and Doreen absolutely hand my problem. Because of the support and good product I have bought several other brooding and grow out cages. Keep up the good work.
Thank you for the review, Gene. We strive for great customer service and are glad that Doreen provided that to you - The Hatching Time Team
Nesting box did not work for me. I stated before some pieces are bent and won’t stay together. I use all type of glue, but won’t stay. It falls apart every time. Could I send them back? Thank you.
Thank you for the review, Gertie - The Hatching Time Team
The company is great and the products seem well made, but I was sent the wrong parts twice. They were very quick to fix the problem when I contacted them the first time (thank you), but unfortunately I was sent the wrong parts again. I purchased a front collection, but was sent the rear collection parts each time (I did assemble it the second time to make sure I was not wrong). If this wouldn’t have happened, they absolutely would have received 5 stars. I did not contact them a second time to fix it because they are going to lose money, and I don’t want to do that to them. I will make do with what was sent to me.
Sorry for the misunderstanding, Rob. We thought we were sending you the correct parts. If you need any further assistance, please contact us at (800) 511-1369 or email: firstname.lastname@example.org. - The Hatching Time Team
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